Clinical Administrative Assistant

7 days ago


Florissant, Missouri, United States People's Family of Corporations Full time
About the Position

People's Family of Corporations is seeking an experienced Customer Service Representative to support our clinical operations in St. Louis, MO.

Key Functions:

  • Provide exceptional customer service to clients, responding promptly and efficiently to phone calls and queries
  • Verify client information, ensuring accurate data entry into local and state databases
  • Schedule and reschedule appointments, confirming with clients 48 hours in advance
  • Collect co-payments for visits and prescription medications, documenting accurately and timely
  • Maintain confidentiality of all client interactions and information
  • Support the team by cross-training in all duties of medical records and call center staff

Requirements:

  • High School Diploma or equivalency, with some college experience preferred
  • Minimum 2 years of experience in Medical Records or related fields (Registration/Appointment Scheduling/Financial Counseling)
  • Demonstrated competency in computer literacy, excellent customer service skills, and interpersonal relations
  • Experience applying active listening techniques, conveying respect, professionalism, and empathy
  • Previous experience working in the behavioral health field is preferred

Benefits: Competitive salary, comprehensive benefits package, and opportunities for growth and development in a supportive team environment.

Estimated Salary Range: $55,000 - $70,000 per year



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