Vehicle Operations Specialist

4 weeks ago

Orlando, Florida, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a commitment to environmental stewardship. Our mission is to empower people to explore the world without limits, while minimizing our impact on the planet.

Job Summary

We are seeking a highly organized and detail-oriented Vehicle Operations Specialist to join our Delivery and Field Operations team. As a key contributor to our organization's success, you will be responsible for ensuring the smooth flow of vehicle logistics, managing documentation, and providing exceptional customer experiences.

Responsibilities
  • Receive, inspect, and process incoming inventory, including completing necessary paperwork and documentation.
  • Ensure quality standards are met through vehicle washing, detailing, and correction activities.
  • Maintain the delivery readiness of vehicles, ensuring they are properly prepared for customer pickup.
  • Conduct quality control processes for delivery-ready vehicles and communicate defects to the service department.
  • Responsible for organizing and maintaining secure key management for vehicle inventory.
  • Maintain the inventory lot, ensuring safe and usable drive lanes at all times.
  • Shuttle vehicles to and from secondary locations, including customer and fleet vehicles.
  • Maintain adequate inventory of essential supplies.
  • Prepare, inspect, and stage customer trade-ins for remarketing to be transported to the auction via carrier.
  • Conduct various weekly, monthly, and quarterly audit processes.
  • Work collaboratively with cross-functional teams onsite and remotely, ensuring effective communication and problem-solving.
  • Participate in workshops to improve quality and efficiency, guided by leads and managers.
  • Proficiency with computers and software, including Microsoft Office and internal business platforms.
  • Complete additional work and tasks as requested by leadership.
Qualifications
  • 1+ years of experience in operations, logistics, or lot management; previous EV or detailing experience valued.
  • Must be at least 21 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Working knowledge of computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
  • Must have a valid driver's license in the state/province of residence.
  • No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3-5 year period.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
  • Adaptable to a fast-paced and constantly changing environment.
  • Ability to multitask and prioritize tasks based on level of importance and urgency.
  • Ability to work autonomously and consistently with limited direction.
  • Willingness to work in various working conditions, including active service centers or unpredictable weather conditions.
  • Physical exertion may be required to perform occupational tasks.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read, and interpret documents, including governmental regulations, safety rules, operating and maintenance instructions, or schematic.
Equal Opportunity Employer

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations to assist you in the search and application process, please email us at [insert email address].

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