Dedicated Client Support Specialist

6 days ago


Phoenix, Arizona, United States Sonora Quest Full time
Company Overview
Sonora Quest is a dynamic and innovative organization dedicated to providing exceptional patient care through our laboratory and diagnostic services. Our team is committed to delivering high-quality results and exceeding customer expectations.

Salary
$19-$25 per hour, depending on experience.

Job Description
We are seeking a highly organized and self-motivated Dedicated Client Support Specialist to join our team. In this role, you will be responsible for handling incoming and outgoing calls, responding to customer inquiries, and resolving service-related issues in a timely and professional manner.

Key Responsibilities
- Respond to customer calls and emails in a prompt and courteous manner
- Resolve service-related issues, such as test availability and results, by accessing company resources and communicating with internal and external stakeholders
- Maintain accurate records of customer interactions and transactions
- Collaborate with colleagues to achieve departmental metrics and quality standards

Requirements
- High school diploma or equivalent required
- Minimum one year of experience in customer service or a related field preferred
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment

Benefits
- Competitive hourly rate
- Opportunities for career growth and professional development
- Comprehensive training program
- Collaborative and supportive work environment

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