Caregiver Coordination Specialist

1 week ago

Springfield, Illinois, United States Visiting Angels Full time

About Us

At Visiting Angels of Springfield, MO, we are dedicated to providing exceptional care and support services to our clients. As a Caregiver Coordination Specialist, you will play a vital role in ensuring the smooth coordination of our services, making a meaningful difference in the lives of our clients.

Job Summary

We are seeking an experienced and compassionate individual to join our team as a Caregiver Coordination Specialist. In this role, you will be responsible for scheduling caregivers, managing client schedules, and maintaining effective communication with both clients and caregivers. Your attention to detail, organizational skills, and ability to work independently will be essential in delivering exceptional service to our clients.

Salary Information

The estimated salary range for this position is $40,000 - $55,000 per year, depending on experience. This competitive salary reflects the importance of this role in supporting the delivery of high-quality care services to our clients.

Key Responsibilities

  • Schedule caregiver teams for hours of service on new clients and open hours/shifts on existing cases, ensuring consistency in caregiver scheduling with clients.
  • Maintain computer schedules and ensure timely data entry for clients and caregivers.
  • Contact clients and caregivers regarding day-to-day scheduling changes.
  • Enter and maintain client and caregiver information into the database.
  • Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
  • Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.
  • Generate timely reports on caregiver supply and demand for direct supervisor.
  • Communicate and reinforce Visiting Angels' policies and procedures.
  • Perform general office duties, including word processing, filing, reception, and telephone services.

Required Skills and Qualifications

  • A high school diploma and two years of experience in an office setting, preferably in private duty homecare.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software.
  • The ability to listen and communicate clearly, fluently, and diplomatically – both orally and in writing.
  • A strong commitment to client service excellence and the ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources.

Benefits and Work Environment

As a member of our team, you can expect a supportive and dynamic work environment that values your contributions. We offer a comprehensive benefits package, including opportunities for professional growth and development. Our team is committed to delivering exceptional care and service to our clients, and we rely on dedicated professionals like you to make this possible.

About Working at Visiting Angels

Visiting Angels of Springfield is a leading provider of non-medical home care services, dedicated to helping seniors and individuals with disabilities live safely and independently in their own homes. Our mission is to deliver exceptional care and service, empowering our clients to live life to the fullest. If you share our passion for delivering high-quality care and service, we encourage you to apply for this exciting opportunity.

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