Host - El Torito

1 month ago


Torrance, California, United States Xperience XRG Full time
About Xperience XRG

Xperience XRG is a dynamic and passionate team dedicated to delivering exceptional hospitality experiences. Our foundation is built on the unwavering dedication of team members who exude a relentless passion for delivering unforgettable eXperiences.

Why Work with Us?
  • Competitive Pay: Enjoy competitive pay that recognizes your dedication and skills.
  • Flexibility: Strike the perfect balance between work and life with our flexible hours.
  • Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
  • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched.
  • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
  • Employee Referral Program: Share the joy of being part of the XRG team with others.
  • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
  • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more.
  • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered.
  • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members.
Job Summary

The Host/Hostess is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell and inviting them back upon their departure.

Key Responsibilities
  • Greet guests immediately upon arrival.
  • Inform the guests that their table is ready and invite them to the table.
  • Carry guests' drinks to their seats/tables from the bar area and transfer their tab to the table if needed.
  • Pull out their chairs and tables to make it easier for the guests to sit down.
  • Answer calls promptly and politely.
  • Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant.
  • Keep host stand well organized and stocked.
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Tour the restaurant in intervals to identify any empty tables.
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary.
  • Complete opening/running/closing side work duties as assigned.
  • Assist teammates with opening/running/closing side work duties upon request.
  • Assists and/or completes additional tasks as assigned.
Requirements
  • High School Diploma preferred.
  • Proof of eligibility to work in the United States.
  • Valid Driver's License.
  • 18+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Minimum of one (1) years related experience.
  • Familiarity with Opentable.
  • Proper lifting techniques.
  • Guest relations.
  • Sanitation and safety.
  • Safe alcohol service.
  • Full-service restaurant operations.
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

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