Illinois DCFS Call Center Manager

3 weeks ago


Quincy, Illinois, United States State of Illinois Full time
State Central Register Call Center Supervisor
The State of Illinois Department of Children and Family Services is seeking a seasoned leader to join our team as a State Central Register Call Center Supervisor. As a key member of our management team, you will be responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, and driving business growth through innovative strategies.

About the Role
This is a challenging and rewarding role that requires a unique blend of leadership, analytical, and technical skills. The successful candidate will have a proven track record of success in call center management, a deep understanding of regulatory requirements, and excellent communication and interpersonal skills. If you are a results-driven professional who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

Key Responsibilities
* Oversee the daily operations of the call center, ensuring high levels of customer satisfaction* Develop and implement process improvements to enhance call center efficiency and effectiveness* Manage budgets, resources, and personnel to achieve departmental goals* Collaborate with other departments to achieve organizational objectives* Analyze data, identify trends, and make informed decisions to drive business growth* Estimated salary: $85,000 - $110,000 per year
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