Retail Associate

5 days ago


Friendswood, Texas, United States Sam's Club Full time
Member Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. In this role, you will be responsible for ensuring a positive and memorable experience for our members by providing exceptional service and support.

Key Responsibilities:

• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed;
• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management;
• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types;

Requirements:

• High school diploma or equivalent required;
• Excellent communication and customer service skills;
• Ability to work in a fast-paced environment and adapt to changing situations;
• Physical ability to stand for long periods of time and lift up to 25 pounds;

What We Offer:

• Competitive hourly wage range of $16.00 to $23.00;
• Opportunities for career advancement and professional growth;
• Comprehensive benefits package, including medical, vision, and dental coverage;
• Paid time off and holidays;
• Discounts on merchandise and services;

About Sam's Club:

Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and creating a positive and memorable experience for our members.

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