Fitness Operations Supervisor

2 months ago


RignylaSalle, Grand Est, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

Position Summary
This role is crucial in supporting the management of fitness center operations to guarantee an exceptional experience for members while ensuring the club's financial success.

Key Responsibilities
  1. Support the recruitment, hiring, training, and development of team members.
  2. Oversee member service to ensure that all staff deliver outstanding customer experiences consistently.
  3. Engage actively in all front desk operations.
  4. Welcome prospective members and conduct facility tours.
  5. Assist in resolving member service inquiries and concerns.
  6. Provide support in staff management and serve as a backup to the Club Manager when necessary.
  7. Help maintain the cleanliness and overall appearance of the fitness center.
  8. Contribute to marketing initiatives, ensuring that staff are informed and trained on current promotions.
  9. Assist in managing inventory, ordering supplies, and maintaining necessary reports.
Behavioral Expectations
  1. Customer Service Excellence: Interact with customers (including colleagues and the public) in a manner that surpasses their expectations.
  2. Active Listening: Demonstrate empathy by understanding customers' perspectives and collaborating to address their needs.
  3. Analytical Problem Solving: Identify and define issues; analyze relevant information; encourage creative solutions and plans to address challenges; seek further assistance when necessary.
  4. Professional Diplomacy: Exhibit tact and skill in all interactions, utilizing appropriate language and behavior.
Qualifications
  • High school diploma or equivalent.
  • Exceptional customer service abilities.
  • Strong communication, organizational, and leadership capabilities.
  • Basic proficiency in computer skills.
Physical Requirements
  • Ability to stand and walk for at least 75% of the work shift.
  • Frequent verbal communication in person or via phone for at least 75% of the work shift.
  • Capability to lift up to 50 lbs less than 30% of the time.

Explore more about us on LinkedIn at: Planet Fitness - PF Baseline Fitness



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