Fitness Operations Supervisor
2 months ago
Position Summary
This role is crucial in supporting the management of fitness center operations to guarantee an exceptional experience for members while ensuring the club's financial success.
- Support the recruitment, hiring, training, and development of team members.
- Oversee member service to ensure that all staff deliver outstanding customer experiences consistently.
- Engage actively in all front desk operations.
- Welcome prospective members and conduct facility tours.
- Assist in resolving member service inquiries and concerns.
- Provide support in staff management and serve as a backup to the Club Manager when necessary.
- Help maintain the cleanliness and overall appearance of the fitness center.
- Contribute to marketing initiatives, ensuring that staff are informed and trained on current promotions.
- Assist in managing inventory, ordering supplies, and maintaining necessary reports.
- Customer Service Excellence: Interact with customers (including colleagues and the public) in a manner that surpasses their expectations.
- Active Listening: Demonstrate empathy by understanding customers' perspectives and collaborating to address their needs.
- Analytical Problem Solving: Identify and define issues; analyze relevant information; encourage creative solutions and plans to address challenges; seek further assistance when necessary.
- Professional Diplomacy: Exhibit tact and skill in all interactions, utilizing appropriate language and behavior.
- High school diploma or equivalent.
- Exceptional customer service abilities.
- Strong communication, organizational, and leadership capabilities.
- Basic proficiency in computer skills.
- Ability to stand and walk for at least 75% of the work shift.
- Frequent verbal communication in person or via phone for at least 75% of the work shift.
- Capability to lift up to 50 lbs less than 30% of the time.
Explore more about us on LinkedIn at: Planet Fitness - PF Baseline Fitness
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