Customer Service Representative

3 weeks ago

Wichita, Kansas, United States MCI Military Recruitment Full time
Customer Service Representative Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and selling new products and services.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research and resolve customer issues, escalating as necessary
  • Document and process customer claims in our systems
  • Utilize knowledge base and training to answer customer questions and follow required scripts and procedures
  • Comply with requirements surrounding confidential information and personal data
  • Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive starting compensation
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives
  • Group benefits offering for full-time employees
  • Opportunities for advancement and professional growth

About MCI:

MCI is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We assist companies with their CX and DX challenges, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Equal Opportunity Employer:

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment, where employees are treated with dignity and respect.

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