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Customer Service Banking Specialist

2 months ago

Parma Heights, Ohio, United States Apple River State Bank Full time
Job Overview

Work Schedule:

Our employees follow a rotating schedule over three weeks to ensure optimal service delivery.

Week 1: 7:45 am to 4:15 pm, Monday to Friday.

Week 2: 7:45 am to 4:15 pm, Monday to Friday.

Week 3: Monday to Thursday 7:15 am to 4:15 pm with an afternoon off; Friday 9:45 am to 6:00 pm; Saturday 7:45 am to 12:00 pm.

Position Summary:

The role involves providing exceptional service to our banking clientele by executing transactions and addressing customer needs. You will also promote the bank's offerings while fostering strong customer relationships. Responsibilities include managing new account transactions, guiding customers in selecting suitable accounts and financial services, and effectively cross-selling the bank's products.

Key Responsibilities:

  • Process deposits for checking and savings accounts, ensuring proper verification and issuing receipts.
  • Assess checks for validity and manage funds availability in accordance with regulations.
  • Facilitate withdrawals from savings and checking accounts.
  • Verify endorsements and identification for check cashing.
  • Detect counterfeit currency.
  • Address customer inquiries regarding account details, service fees, and interest rates while adhering to privacy policies.
  • Promote and cross-sell bank products and services.
  • Direct customers to appropriate departments for unresolved issues.
  • Manage loose coins and provide personal money orders and cashier's checks.
  • Handle loan payments, ensuring accuracy and issuing receipts.
  • Conduct currency transactions from the vault while adhering to cash limits.
  • Maintain an adequately stocked teller station.
  • Process county property tax payments.
  • Balance savings passbooks and close accounts upon request.
  • Follow procedures for managing dormant accounts.
  • Balance cash drawers daily.
  • Redeem U.S. Savings Bonds.
  • Maintain accurate currency logs.
  • Assist with night depository tasks, including logging deposits and issuing receipts.
  • Support opening and closing procedures as needed.
  • Help balance vault currency and coin.
  • Utilize computer systems to manage account activities and resolve issues.
  • Process stop payment and hold orders.
  • Deliver effective customer service and resolve issues within established authority.
  • Answer phones and direct calls to appropriate personnel.
  • Compile data and generate various reports as required.
  • Maintain files and assist with document management.
  • Open new personal or business accounts, ensuring all documentation is accurately prepared.
  • Evaluate customer needs and recommend appropriate banking products.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Strong customer service aptitude.
  • Ability to prioritize tasks and make decisions in real-time.
  • Basic mathematical proficiency.
  • Knowledge of bank deposit products and policies.
  • Familiarity with loan, trust, and investment products.
  • Capacity to thrive in a fast-paced environment.
  • Ability to work effectively under pressure.
  • Skill in cross-selling banking products.
  • High attention to detail.
  • Excellent communication and organizational abilities.
  • Willingness to undergo training on federal regulations and teller responsibilities.
  • Strong time management and organizational skills.
  • Effective verbal and written communication skills.

Education and Experience:

  • High school diploma or GED; with at least one year of relevant experience or training, or a combination of education and experience.
  • Preferred experience in cash handling or sales, along with customer service.

Physical Requirements:

  • Ability to stand or sit for extended periods while working on a computer and answering phones.
  • Capability to lift up to 50 pounds as needed.

Equal Employment Opportunity:

Apple River State Bank is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.