Sales Associate Keyholder
4 weeks ago
About Express
Express is a Direct-to-Consumer platform operating in the United States. Our mission is to provide a great shopping experience for our customers and to inspire self-expression. We are seeking a Retail Sales Associate Keyholder to join our team.
Responsibilities
- Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
- Process transactions quickly and accurately, reducing customer wait time.
- Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to company SOP.
- Deliver on all aspects of the customer experience model.
- Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
Benefits and Compensation
- Medical, pharmacy, dental, and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
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