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Customer Service Operations Supervisor
2 months ago
Exciting Opportunity with Burlington Stores
Join us in our mission to create a welcoming environment as we prepare for a new store launch in your vicinity. At Burlington, we celebrate the diverse elements that enrich our communities, fostering an inclusive workplace where everyone can thrive.
Position Overview:
As a Customer Service Operations Supervisor, you will play a crucial role in our leadership team, collaborating closely with Store Management across various functions including Merchandising, Customer Engagement, Operations, and Human Resources. This position serves as a pathway to higher management roles within our growing organization.
Key Responsibilities:
- Oversee all store operations and team members while acting as Manager on Duty.
- Enhance sales performance through effective training, development, and coaching of your team.
- Ensure a safe shopping environment for both customers and staff by adhering to company protocols.
- Foster a culture of diversity and teamwork.
- Address and resolve customer concerns, ensuring exceptional service is provided consistently.
- Implement Asset Protection strategies to minimize loss.
- Assist in the recruitment, interviewing, and onboarding of new team members.
- Engage in weekly planning meetings to optimize workload.
- Encourage community involvement through company initiatives.
- Manage meal and break schedules while monitoring adherence to work schedules.
Qualifications:
- A minimum of 1 year of supervisory experience in a retail environment.
- Strong interpersonal skills with a positive and engaging demeanor.
- Availability to work a full-time schedule, including evenings, weekends, and holidays as needed.
- Physical capability to lift store merchandise weighing 40 lbs. or more and to stand or walk for extended periods.
Why Burlington?
As we expand our footprint, we offer numerous opportunities for personal and professional growth through various training and development programs. Enjoy a competitive salary, flexible working hours, and an associate discount as part of our comprehensive benefits package, which includes medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan.
At Burlington, our teams work diligently while enjoying a fun and collaborative atmosphere. Our associates make a significant impact on the lives of our customers and the communities we serve. Burlington Stores, Inc. is proud to be an equal opportunity employer committed to workplace diversity.
Base Pay: $16.50 - $18.50 per hour
