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Customer Support Supervisor
2 months ago
We are looking for a Customer Support Supervisor to oversee and manage the operations of our retail staff. This role is crucial in ensuring that our team functions effectively and delivers exceptional service.
Key Responsibilities:
- Lead and manage a team of retail associates
- Modify daily work schedules for staff to maximize productivity
- Provide training and performance assessments for team members
- Monitor monthly performance metrics and trends for strategic planning
- Address and resolve advanced customer issues
Required Qualifications:
- Prior experience in retail, customer service, or similar roles
- Ability to excel in a dynamic and fast-paced setting
- Strong written and verbal communication skills
- Demonstrated leadership abilities
POONAM DONUT CORP is dedicated to providing high-quality products and exceptional customer experiences.
