Healthcare Coordinator

3 weeks ago

Loveland, Ohio, United States North Colorado Health Alliance Full time

Job Title: Healthcare Coordinator

Estimated Salary: $55,000 - $65,000 per year.

We are seeking a highly skilled and compassionate Healthcare Coordinator to join our team at the North Colorado Health Alliance. As a key member of our care management team, you will play a vital role in ensuring that our members receive high-quality, patient-centered care.

Job Responsibilities:

• Case management and care coordination of assigned members

• Monitor members according to guidelines set by NCHA Policy and Procedure under the Care Management guidelines

• Participate in home visits, telephone contacts, office/hospital visits, and other means of connecting with members to reach identified goals

• Perform needs assessments and identify risk factors to develop person-centered care plans

• Assist members in scheduling appointments, follow-up care, referrals, medication refills, etc.

• Attend member appointments with providers and community resources as needed

• Participate in health promotion and health education activities for members as identified in their healthcare plan

Required Skills and Qualifications:

  • Cultural Competence
  • Critical Thinking Skills
  • Strong decision-making skills
  • Strong verbal communication skills (both over the phone and in-person)
  • Basic Business writing skills
  • Strong customer service skills
  • Ability to work independently and in a busy office environment that may contain interruptions to work due to walk-ins, member needs, supervisor requests, phone conversations, etc.
  • Ability to manage stressful situations while remaining calm and non-reactive (i.e. working with members who may have severe and persistent mental health issues or substance use disorders)
  • Ability to utilize positive problem-solving in difficult situations
  • Multi-tasking, prioritizing, and ability to handle multiple priorities while meeting deadlines
  • Computer skills including Microsoft Office (Outlook/Excel/Word), state-administered data collection systems, and other programs as needed or requested. Experience working with EMRs preferred
  • Experience partnering with local and regional health and human service resources
  • Experience working with Medicaid and Medicare
  • Clinical skills including effectively engaging with multicultural populations and a variety of medical, behavioral health, justice-involved, substance use, and homeless issues
  • Straight Confidentiality
  • Bilingual preferred (not required)
  • Reliable transportation and a valid driver's license and insurance

Benefits:

We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

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