Pet Care Coordinator
3 days ago
We are seeking a highly skilled and dedicated Hospital Operations Specialist to join our team at the Banfield Pet Hospital in Fair Lakes Center. As a key member of our client service team, you will be responsible for providing exceptional customer service, managing client relationships, and ensuring seamless communication between clients and hospital staff.
Key Responsibilities:
- Develop and implement strategies to improve hospital operations and efficiency
- Build strong relationships with clients, veterinarians, and other hospital staff
- Communicate effectively with clients, including phone calls, emails, and in-person conversations
- Address client concerns and resolve issues in a timely and professional manner
- Maintain accurate records, including client information, pet health history, and treatment plans
- Perform administrative tasks, such as data entry, scheduling appointments, and processing payments
Requirements:
- High school diploma or equivalent required; medical background preferred
- Minimum 1 year of experience in customer service or a related field
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
- Basic computer skills, including Microsoft Office and practice management software
- Physical ability to stand, walk, and lift up to 50 pounds
Benefits:
- Competitive salary: $52,000 - $62,000 per year
- Opportunities for professional growth and development
- Flexible scheduling, including weekends and evenings
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Discounts on pet care services and products
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