Enrollment Operations Specialist

1 week ago

Dayton, Ohio, United States Sinclair Community College Full time
Job Summary

The Enrollment Specialist plays a vital role in the Sinclair Community College's Welcome Center, providing exceptional student support services to current and new students. As a member of the Enrollment Operations team, you will be responsible for delivering front-line enrollment support and assistance in various areas, including Registration and Student Records, Testing and Remediation, Academic Advising, Financial Aid & Scholarships, and Bursar.

Key Responsibilities
  • Provide accurate information and exceptional student service and support for student inquiries and transactions in the various enrollment functional areas.
  • Act as the first line of student contact, solving issues, completing transactions, and referring a predefined level of service to the home department supporting the Integrated Student Services Center.
  • Deliver service through a variety of methods, including in-person, inbound and outbound calls, responding to emails, and digital modalities.
  • Participate and meet required training and developmental expectations to ensure high standards are consistent and accurate service to students is maintained.
  • Take direction from the Program Director of Enrollment Operations and the Manager of Training and Orientation, as well as the Lead Specialist.
Requirements
  • Minimum of an Associate's degree required.
  • Minimum of one year of customer service experience required; experience with student enrollment service areas preferred.
  • Excellent oral, written, and presentation skills required.
  • Proficiency in working with and utilizing data, maintaining accurate data within information systems such as Colleague or software systems such as CRMs required.
  • Ability to work effectively as a team member required.
  • Ability to be sensitive to cultural diversity and demonstrate ability to communicate and interact effectively with a diverse student/customer population required.
  • Demonstrated ability to analyze and interpret data within information systems and make independent decisions required.
  • Ability to enter data into information systems while maintaining a high level of accuracy is required.
  • Ability to take direction from leadership and meet expectations in a fast-paced customer-oriented environment required.
  • Flexibility to work evening and weekends required.

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