Crisis Intervention Specialist

3 weeks ago


Pinellas Park, Florida, United States Personal Enrichment Through Mental Health Services Inc Full time

Job Title: Crisis Intervention Intake Specialist/Phoneline Operator

Job Summary: We are seeking a skilled Crisis Intervention Intake Specialist/Phoneline Operator to join our team at Personal Enrichment Through Mental Health Services Inc. This role requires a strong ability to multi-task and handle potentially unpredictable situations, providing crisis prevention and intervention services to consumers and other involved parties.

Responsibilities:

  • Respond to the Suicide Prevention Hotline and provide crisis intervention services
  • Work closely with area hospitals to ensure proper placement for consumers in crisis
  • Provide crisis prevention and intervention to escalating consumers and other involved parties
  • Answer inbound calls that require crisis intervention
  • Record financial information, insurance coverage, and caller demographic obeying ethical standards

Requirements:

  • Bachelor's degree in Behavioral Science or Psychology or higher
  • One (1) year of clinical experience required
  • One (1) year of experience answering a multi-line system preferred
  • Ability to communicate orally and in writing
  • Ability to hear and see in emergency situations
  • Capable of reacting with sound judgement in a fast paced environment
  • Must be physically able to push, pull and carry a minimum of 25lbs
  • Must be able to pass NAPPI (Non Abusive Psychological and Physical Intervention) training

Benefits:

  • Medical (3 options starting at $57.35 per biweekly pay period)
  • Dental
  • Vision
  • Complimentary Life Insurance policy
  • 403(b) retirement plan with company match
  • 24 days of PTO per year (includes holidays)
  • Public Service Loan Forgiveness (PSLF)

Location: Pinellas Park, FL 33782

EOE/ADA/VETERANS/DFWP

Personal Enrichment Through Mental Health Services Inc is an equal opportunity employer and welcomes applications from diverse candidates.



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