Crisis Intervention Specialist
3 weeks ago
Job Title: Crisis Intervention Intake Specialist/Phoneline Operator
Job Summary: We are seeking a skilled Crisis Intervention Intake Specialist/Phoneline Operator to join our team at Personal Enrichment Through Mental Health Services Inc. This role requires a strong ability to multi-task and handle potentially unpredictable situations, providing crisis prevention and intervention services to consumers and other involved parties.
Responsibilities:
- Respond to the Suicide Prevention Hotline and provide crisis intervention services
- Work closely with area hospitals to ensure proper placement for consumers in crisis
- Provide crisis prevention and intervention to escalating consumers and other involved parties
- Answer inbound calls that require crisis intervention
- Record financial information, insurance coverage, and caller demographic obeying ethical standards
Requirements:
- Bachelor's degree in Behavioral Science or Psychology or higher
- One (1) year of clinical experience required
- One (1) year of experience answering a multi-line system preferred
- Ability to communicate orally and in writing
- Ability to hear and see in emergency situations
- Capable of reacting with sound judgement in a fast paced environment
- Must be physically able to push, pull and carry a minimum of 25lbs
- Must be able to pass NAPPI (Non Abusive Psychological and Physical Intervention) training
Benefits:
- Medical (3 options starting at $57.35 per biweekly pay period)
- Dental
- Vision
- Complimentary Life Insurance policy
- 403(b) retirement plan with company match
- 24 days of PTO per year (includes holidays)
- Public Service Loan Forgiveness (PSLF)
Location: Pinellas Park, FL 33782
EOE/ADA/VETERANS/DFWP
Personal Enrichment Through Mental Health Services Inc is an equal opportunity employer and welcomes applications from diverse candidates.
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