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Complimentary AM Service Associate

2 months ago


Pomona, California, United States Aimbridge Hospitality Full time
Job Summary

The Complimentary AM Attendant is a key member of our hotel team, responsible for delivering exceptional service to our guests in the breakfast area. This role requires a high level of attention to detail, speed, and accuracy, as well as a strong understanding of hotel-brand standards and guest expectations.

Responsibilities
  • Provide warm and welcoming service to guests in the breakfast area
  • Ensure the cleanliness and organization of the breakfast area, including tables, chairs, and food and beverage stations
  • Prepare and serve food and beverages to guests, including specialty coffee and tea drinks, specialty cocktails, and other menu items
  • Handle cash and credit transactions accurately and efficiently
  • Respond to guest requests and concerns in a timely and professional manner
  • Work effectively as part of a team to ensure seamless service delivery
Requirements
  • High School diploma or equivalent and/or experience in a hotel or related field
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course, such as TIPS
  • Must be able to obtain and provide Food Handlers card as required by city/county/state
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Ability to handle stressful situations in a calm and professional manner
Benefits
  • Competitive hourly rate: $16.00-$21.52 per hour
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan