Home Services Call Center Director

4 days ago


Renton, Washington, United States South West Plumbing Heating Air and Electric Full time
Key Responsibilities
As the Home Services Call Center Director, you will oversee the entire call center operation, focusing on delivering exceptional customer experiences. Your key responsibilities will include:
  1. Leading a team of 14 CSRs in a fast-paced call center environment.
  2. Implementing best practices for call handling, script usage, and objection handling.
  3. Driving a high-performance culture through daily coaching and motivation.
  4. Analyzing call performance data daily and taking immediate action to adjust scripts or retrain staff as needed.

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