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McMenamins Host/Food Runner 21+

2 months ago

Tacoma, Washington, United States McMenamins Full time

Job Summary:

The Host/Food Runner is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Greet and seat customers in a high-volume environment, ensuring a warm and welcoming atmosphere.
  • Answer phones and direct customers to assigned or preferred seating areas.
  • Expedite and deliver food from the kitchen to patrons in a timely manner, maintaining a high level of quality and presentation.
  • Restock supplies, perform general cleaning, and work outside on a seasonal basis, as needed.
  • Maintain and provide excellent customer relations with all patrons, ensuring a positive and memorable experience.

Requirements:

  • Previous customer service experience preferred.
  • Obtain and maintain current food handlers card.
  • Flexible schedule including days, evenings, weekends, and holidays.
  • Ability to remain calm and focused in a high-volume, deadline-oriented work environment.

Essential Functions:

  • Provide excellent customer service in a high-volume environment.
  • Safely lift and carry heavy objects with a hand truck or the help of another person, if necessary.
  • Must have a value for diversity and the ability to work with individuals from different backgrounds.
  • Work for long periods on feet, including frequent walking, stair climbing, and working outdoors in varied weather conditions, as necessary.
  • Perform repetitive movement, such as pushing, pulling, bending, some twisting, and stooping.
  • Perform fine hand manipulation, including handling small and large objects, computer keyboard usage, and writing.
  • Ability to communicate clearly and be positive, polite, and cooperative with co-workers, managers, vendors, and customers.
  • Work around sharp objects when bussing and clearing tables, including knives.
  • Work with chemicals used in cleaning and sanitizing.
  • Complete side work as directed by manager.

What We're Looking For:

We're seeking a motivated and team-oriented individual who is passionate about providing exceptional customer service and ensuring a seamless dining experience for our guests. If you're a people person with a positive attitude and a commitment to excellence, we'd love to hear from you