Facilities and IT Support Specialist
3 weeks ago
We are seeking an experienced and customer-focused Desktop Technician to join our team at Koozie Group. As a key member of our IT department, you will be responsible for delivering advanced technical support, resolving complex issues, and ensuring the seamless operation of our IT infrastructure.
Key Responsibilities:- Provide expert-level assistance with desktop hardware, software, and peripherals, troubleshooting and resolving issues related to operating systems, applications, and network connectivity.
- Configure, set up, and deploy desktop computers, laptops, and other IT equipment, ensuring that new systems are integrated smoothly into the organization's infrastructure.
- Offer advanced support for both Windows and macOS operating systems, as well as enterprise applications.
- Address high-priority incidents promptly and efficiently, ensuring that issues are resolved in a timely manner to minimize downtime.
- Perform regular maintenance, including system backups, software updates, and hardware repairs.
- Maintain accurate records of hardware and software inventory, service requests, and technical issues, documenting troubleshooting procedures and resolutions for future reference.
- Work closely with IT team members and other departments to tackle complex technical problems, contributing to IT projects and initiatives as needed.
- Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.
- Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems, providing support for machinery interfaces, industrial automation systems, and other critical production technologies.
- Collaborate with vendors and service providers for repairs and upgrades.
- Offer on-site and remote support to plant staff for technical issues, including computer systems, printers, barcode scanners, and other related equipment.
- At least 5 years of experience as a Desktop Technician or in a similar IT support role.
- A degree in Information Technology or a related field is preferred but not required.
- Proficiency in Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite.
- Strong understanding of network fundamentals.
- Experience with Active Directory, Group Policy, and remote desktop tools.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated commitment to high-quality customer service and support.
- Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.
Koozie Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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Maintenance Specialist
1 week ago
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Electronics Specialist
2 weeks ago
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