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Front Desk Operations Manager

1 week ago

Boston, Massachusetts, United States The Boxer Full time
About the Role

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at The Boxer Hotel. This is an excellent opportunity for a dedicated professional to take on a leadership role and contribute to the success of our front office operations.

Key Responsibilities
  • Supervise and coordinate front desk operations to ensure seamless guest experiences.
  • Train and develop team members to meet established standards.
  • Resolve guest complaints and concerns in a professional and courteous manner.
  • Oversee day-to-day activities, including reception, check-in/check-out, and reservation management.
Requirements
  • 1-3 years of related experience in hospitality or a related field.
  • Strong leadership and communication skills.
  • Able to work effectively in a fast-paced environment.
  • Possess a positive attitude and a passion for delivering exceptional customer service.