Customer Care Specialist

2 weeks ago

Douglas, Georgia, United States Smile Doctors , LLC Full time

At Smile Doctors, we prioritize a culture that values our people, fostering an environment filled with enthusiastic and compassionate Team Members committed to nurturing positive relationships with one another and our patients. We believe in the significance of each individual and acknowledge that every Team Member possesses unique strengths. Our aim is to recognize and cultivate these talents, empowering our Team Members to thrive in their careers, within our organization, and beyond.

Position Overview:

We are currently seeking a Patient Service Agent to enhance our dedicated team.

Your Contributions:

  • Gather patient and issue-related details and log them into our call-tracking system.
  • Address inquiries with professionalism and promptness, employing appropriate grammar and verbal communication skills.
  • Ensure an exceptional patient experience by effectively resolving concerns during the initial call.
  • Manage appointment scheduling efficiently.
  • Process payments accurately.
  • Utilize various computer applications simultaneously, navigating through their respective functionalities.
  • Act as a consultative partner to clients, fostering rapport and providing guidance.
Essential Skills:
  • Adept at building and maintaining positive working relationships with customers and colleagues.
  • Capable of working independently with minimal supervision.
  • Effective verbal and written communication skills.
  • Strong listening skills to comprehend information conveyed both verbally and in writing.
Qualifications for Success:
  • High school diploma or equivalent is required.
  • Bilingual abilities are preferred but not mandatory.
  • Experience in the dental field is advantageous but not essential.
  • Prior call center experience is a plus, though not required.
  • Familiarity with computer systems, including software programs, data entry, or information processing.
  • Understanding of digital communication platforms such as web, email, chat, and text.
Benefits:

In return for your valuable contributions, we offer:
  • Competitive salary structure.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • Short and long-term disability insurance.
  • 401(k) retirement plan.
  • Three weeks of paid time off in your first year, in addition to paid holidays.
  • Discounts on braces and clear aligners for you and your family.
Why Choose Smile Doctors?

As the leading Orthodontic Support Organization in the nation, Smile Doctors is at the forefront of transforming orthodontics through strategic collaborations with top local practitioners. We deliver exceptional support services, allowing our partner orthodontists to concentrate on their core competencies—achieving outstanding treatment results and providing patients with an unparalleled experience.

With numerous partnered practices nationwide, our collaborative approach has positioned us as the fastest-growing entity in our sector, creating an ongoing demand for top-tier talent as we continue our remarkable growth trajectory. We believe there is always room for improvement, and as our organization expands, so do the opportunities for our team to advance their careers.

Our dynamic support services team comprises exceptional professionals whose diverse backgrounds drive innovation and progress. Together, we are dedicated to passionately assisting others in achieving their best and most confident smiles.

Additional Information:
  • Pay Type: Hourly
  • Travel Requirements: None
  • Required Education: High School

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