ServiceNow Transformation Leader

1 week ago


Jersey City, New Jersey, United States Tephra Inc. Full time

We are seeking a skilled ServiceNow Transformation Leader to join our team at Tephra Inc. This key role will lead the positioning of ServiceNow solutions based on customers' digital transformation needs.

As a member of our ServiceNow Practice, the Transformation Leader will work closely with customers to understand their business requirements and provide strategic guidance on how to leverage ServiceNow to achieve their goals.

Main Responsibilities:

  1. Drive sales and solution activities, solution designing, and project planning
  2. Craft customer roadmap and further advisory on adoption
  3. Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
  4. Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
  5. Help presales leads articulate solutions as appropriate to client audiences
  6. Provide inputs for product demos and proof of concepts as required
  7. Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
  8. Enable a successful transition from the sale phase to the delivery phase
  9. Build strategy to develop and share reusable assets that can be readily applied to new opportunities

Requirements:

  • 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales
  • Experience in ITxM, CMDB, CSDM and Discovery
  • Exposure to HRSD, IRM, CSM, FSM, TSOM, OTM & other industry specific solutions
  • Experience in business case preparation, value realization & articulation
  • Technical knowledge in the following areas: ServiceNow Platform, workflows, Integrations; ServiceNow implementation experience; Knowledge of ServiceNow Managed Service Provider (MSP) model
  • ServiceNow certified along with pre-sales accreditations, (Required: CAD/CIS, Preferred: CSA/CMA)
  • Able to mentor, build teams and drive strategy for growth
  • Soft skills: good oral and written communication skills; good leadership and team building skills Ability to proactively engage with customers and elicit the business imperatives; good organizational and inter-personal skills to communicate with business stakeholders; Self-driven, motivated and results orientated; Strong problem solving skills with the ability to exercise mature judgment

About Tephra Inc.

Tephra Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions that meet the evolving needs of our customers.



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