Expert Product Consultant

4 weeks ago


San Francisco, California, United States Rippling Full time
Customer Success in Action

Rippling is revolutionizing the way businesses manage their workforces, offering a single platform for HR, IT, and Finance. As an Expert Product Consultant, you will be at the forefront of this innovation, serving as the primary point of contact for customers and delivering exceptional onboarding experiences.

The Role:

  • Serve as the face of the product, ensuring seamless customer journeys and driving successful outcomes.
  • Drive value through expertise, aligning our solution with customers' strategic objectives and accelerating their time to SOC 2 compliance.
  • Mitigate risks by proactively identifying customer challenges and leading cross-functional efforts to resolve issues.
  • Promote Rippling's latest compliance features and capabilities, driving adoption and educating users on best practices.
  • Collaborate across teams to ensure customer goals align with Rippling's vision and growth objectives.

About You:

  • 3+ years of experience in customer success, consulting, or compliance-related roles, preferably in SaaS.
  • Strong understanding of compliance and regulatory frameworks.
  • Exceptional communication skills, with the ability to distill complex topics into actionable insights.
  • Proven track record of managing customer relationships and driving successful outcomes in high-stakes environments.
  • Familiarity with tools like Salesforce, Jira, or analytics platforms.

Compensation Package:

We offer a competitive On-Target Earnings (base salary + sales commission) plus benefits and equity. For US-based employees, the On-Target Earnings will be a 75/25 commission split for base/variable pay, aligned with one of the following ranges based on location: $126,000 - $220,500 USD per year.

A variety of factors are considered when determining someone's compensation, including professional background, experience, and location. Final offer amounts may vary from these ranges.



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