Housekeeping Associate

5 days ago


Raleigh, North Carolina, United States StepStone Hospitality Full time

Room Attendant Job Description

At the Holiday Inn Raleigh Downtown, we are seeking a highly motivated and customer-focused individual to join our housekeeping team as a Room Attendant. This is a dynamic role that requires a strong commitment to delivering exceptional guest experiences.

Key Responsibilities:

  • Report to the Housekeeping Office at the beginning of your shift, pick up and sign out your key, and return your key when reporting to the office at the end of your shift.
  • Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
  • Report any items missing from rooms and suites.
  • Report all items in need of repair to your supervisor and maintain equipment used in your work.
  • Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
  • All lost and found items are to be taken to the housekeeping office as soon as they are found.
  • You must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • You must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement, and lifting techniques.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.

Requirements:

  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, reading.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.
  • You must have a comprehensive knowledge of all hotel departments and functions.
  • High school education preferred. Relevant training and experience required.
  • Additional language ability preferred.


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