Eligibility Worker III

2 weeks ago

Yreka, California, United States County of Siskiyou, CA Full time
Job Summary

We are seeking an experienced Eligibility Worker III to join our team at the County of Siskiyou, CA. As a key member of our Eligibility and Temporary Assistance Services branch, you will be responsible for performing complex work and specialized assignments in multiple public assistance programs.

Key Responsibilities
  • Perform interactive interviews to elicit eligibility information and identify needs for public assistance programs and services.
  • Analyze financial and eligibility information to determine initial or continuing eligibility for programs.
  • Explain regulations, rules, and policies to applicants, informing them of their rights, responsibilities, and eligibility for services and assistance.
  • Ensure the proper completion and accuracy of applications and declaration forms.
  • Resolve discrepancies by securing appropriate documentation, including medical records and confirmations from other agencies.
  • Initiate total-household assistance cases.
  • Enter and retrieve numerical and narrative data from computerized records.
  • Read and interpret computer printouts and information on computer screens.
  • Prepare correspondence and reports.
  • Organize caseloads so that necessary case records and documents are processed within established time limits.
  • May provide services to drop-in clients.
  • Perform local help desk functions.
  • Provide lead direction and training, assisting staff with the more complex cases.
  • May perform special assignments in investigations, quality assurance, quality control, and fair hearings.
Requirements
  • Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying.
  • A typical way, but not required, to obtain the required knowledge and skills would be: one (1) year of experience performing assignments comparable to the Eligibility Worker II classification.
Working Conditions

Work is performed in an office environment; work may involve stressful situations and include dealing with erratic and sometimes threatening behavior; continuous contact with other staff and the public.

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