Nursing Assistant Manager
4 weeks ago
We are seeking a highly skilled and experienced Nursing Assistant Manager to join our team at EmblemHealth. As a key member of our clinical operations team, you will play a critical role in ensuring the delivery of high-quality patient care and supporting the growth and development of our nursing staff.
Key Responsibilities- Assist the Manager, Nursing in the management and education of care team members, providing professional nursing care to patients.
- Proactively support efforts to ensure that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians.
- Serve as a leader, role model, and liaison for the care team, ensuring quality patient-centric care at the medical offices.
- Provide educational support for all care team activities.
- Assist in managing the daily operations of the medical office care teams, including ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained.
- Assist in screening and selection of applicants and providing general orientation to newly hired team members.
- Assist in providing work direction, assigning schedules, conducting on-the-job training, monitoring/evaluating care team performance, and recommending personnel actions.
- Assist in the interpretation of and compliance with Human Resources, ACPNY, and departmental policies and procedures.
- Ensure employees understand and comply with local, state, federal, and regulatory standards, as they apply to respective job functions.
- Collaborate with providers and others on the clinical care team to formulate and implement comprehensive patient-centered plans of care to achieve expected outcomes.
- Interface with physicians and all staff members as it relates to care team process.
- Act as the "Manager, Nursing" in their absence and cover other medical offices in the absence of the clinical lead.
- Assist in ensuring compliance with all infection control policies, procedures, and OSHA standards.
- Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes.
- Ensure all HEDIS, HCC, and PCMH measures are completed in the required time frame.
- Maintain HIPAA compliance and report any breaches to the Manager, Nursing, and the Practice Administrator.
- Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices.
- Collect all metrics related to patient outcomes and review findings with the Manager, Nursing.
- Participate in quality improvement activities; actively seek input to support patient care and outcomes.
- Work in a clinical capacity, providing back-up when appropriate.
- Understand and support the practice of other team members and refer patients appropriately.
- Assist providers with procedures as needed.
- Provide surgical coordination and oversight of the Endoscopy specialty suites.
- Assist the Manager, Nursing in conducting monthly staff meetings.
- Assist with daily huddles and in-basket messages and as necessary address delinquencies with appropriate staff.
- Collaborate with Case Management team members on complex cases as needed.
- Assist in promoting employee engagement and wellness, shared decision making, and collaboration with all members of the healthcare team.
- Collaborate on the development of staff-related initiatives to show gratitude and celebrate staff recognition.
- Ensure nursing practices of the care team as well as own practices are in accordance with NYS Department of Education nursing standards.
- Collaborate with Manager, Nursing on employee performance evaluation, issues, and improvement plans for Nursing Staff.
- Support ongoing education within the practice for all clinical staff as well as own professional development through periodic attendance at ongoing educational events.
- Ensure nurses are up to date on required license and certifications, e.g., ACLS, PALS, and BLS.
- Maintain personnel files for all clinical staff.
- Participate in the development of new programs within the organization.
- Support implementation of programs and procedures developed at an organizational level.
- Assist in assessing the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate.
- Support nursing staff with educational opportunities and requirements.
- Schedule orientation and educational programs for newly hired nurses.
- Assist in the orientation of new care team members to the facility.
- Assist in managing and resolving all patient complaints in collaboration with Risk Management.
- Provide documentation of patient transfers to a higher level of care and calling report to the accepting facility.
- Serve as a clinical liaison between the call center, revenue cycle team, and the medical office to promote a positive patient experience.
- Inventory medical supplies and provide reports to the Manager, Nursing on a weekly/monthly basis of items that are required.
- Manage supplies to contain costs and continually review products and their value to ensure the ordering is appropriate to the facility.
- Ensure that equipment faults/maintenance problems are reported promptly to appropriate individuals.
- Review Facility Codes/Disaster plans.
- Ensure all staff is oriented to fire/emergency procedures.
- Conduct/facilitate and document/evaluate drills (fire, disaster, code blue).
- Ensure that evacuation maps, PASS/RACE signs are located and maintained as appropriate.
- Ensure fire extinguishers are checked annually by outside vendor and monthly by facility.
- Associate Degree in Nursing (R)
- Bachelor's Degree in Nursing (P)
- Current unencumbered New York State Registered Nurse license (R)
- BLS (Basic Life Support) Certification (R)
- ACLS (Advanced Cardiovascular Life Support) Certification (P) (Required for offices with active GI suites)
- Minimum of 2 years' experience practicing as a Registered Nurse (R)
- Previous supervisory or teaching experience (P)
- Outpatient ambulatory care experience (P)
- Proficient in the use of Electronic Medical Record (EMR) (R)
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, etc.) (R)
- Detail-oriented; strong analytical and problem-solving skills (R)
- Ability to organize, prioritize, and effectively manage multiple tasks with competing priority levels and deadlines (R)
- Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences (R)
- Ability to analyze problems and recommend and deploy strategies to improve performance in collaboration with the leadership team (R)
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