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Front Desk Associate

1 month ago

Salt Lake, Utah, United States FAIRFIELD INN & SUITES OF SLC AIRPORT Full time
Front Desk Associate Job Description

As a Front Desk Associate at Fairfield Inn & Suites of SLC Airport, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role is crucial in ensuring a smooth and enjoyable stay for all visitors.

Key Responsibilities:
  • Guest Check-In and Check-Out: Efficiently handle guest arrivals and departures, ensuring accurate registration and payment processing.
  • Reservations Management: Assist guests with room reservations, changes, and cancellations.
  • Customer Service: Provide information about hotel amenities, local attractions, and answer guest inquiries.
  • Room Assignments: Allocate rooms based on availability and guest preferences.
  • Payment Processing: Verify credit card information and process payments.
  • Problem Resolution: Address guest concerns promptly and professionally.
  • Communication: Relay messages, handle phone calls, and assist with wake-up calls.
  • Safety and Security: Follow protocols for guest safety and emergency situations.
Qualifications:
  • Excellent Communication Skills: Ability to effectively communicate with guests and colleagues.
  • Customer Service-Oriented: Provide exceptional service to ensure guest satisfaction.
  • Ability to Multitask: Handle multiple tasks simultaneously in a fast-paced environment.
  • Attention to Detail: Ensure accuracy and attention to detail in all aspects of the job.
  • Proficiency in Computer Systems: Ability to use computer systems efficiently.
Benefits:
  • Competitive Salary: Receive a competitive salary for your hard work.
  • Employee Discounts: Enjoy discounts on hotel stays and other perks.
  • Opportunities for Career Growth: Develop your skills and advance your career.