Current jobs related to CFL Representative - Charlotte, North Carolina - CPI Security

CPI Security, a leader in the security and automation solutions industry, is seeking a Sales & Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC.

• Competitive base pay, plus bi-weekly uncapped commissions, performance pay, and on-going sales contests
• Ongoing specialized, paid training and career growth opportunities
• Regular contests with unique prizes and incentives
• Great medical, dental, vision, short- & long-term disability, and life insurance options
• Company-paid holidays, floating holiday, and paid time off (PTO)
• 401(k) plan with competitive company match
• Eligible for free monitored security system after 90 days
• Education assistance - we encourage and support our employees who want to improve their skills and further their education
• Engaging and fun company culture that's made up of a diverse group of people
• Volunteer and community engagement opportunities
• Talk about perks - an on-site caf, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards, plus a Rolex watch at 10 years of service

• Ambitiously market and sell innovative Security and Home Automation products and services to new and existing customers
• Build value in the CPI brand to drive sales as a leading competitor in the Security and Home Automation industry
• Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments
• Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems on a daily basis
• Provide solutions-based approaches to retain customers who are considering service cancellation
• Conduct outbound calls to current customers who may be selling their home and facilitate a seamless transfer of their Security and Home Automation system to their new residence
• Champion the customer care process, which includes troubleshooting technical issues, answering questions or concerns regarding systems or services, and educating the customer on the proper use and maintenance of their system
• Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with the customer to retain them
• Consistently improve retention rates and achieve retention goals
• Handle each call with empathy, compassion, and professionalism to ensure excellent customer service