CRM Systems Implementation Lead

3 weeks ago


Norfolk, Virginia, United States Air Control Concepts LLC Full time
About the Position

This is an exciting opportunity to take on a leadership role as a CRM Systems Implementation Lead at Air Control Concepts LLC. We are seeking an experienced professional to lead the implementation of Oracle CRM solutions, working closely with business and IT leadership.

The estimated salary for this role is $140,000 - $160,000 per annum, depending on experience and qualifications.

Responsibilities:

  • Lead the implementation of Oracle CRM solutions, managing processes and procedures to ensure optimal system configuration, implementation, upgrades, testing, and production success.
  • Partner with system implementation teams to design scalable CRM solutions and define the strategy and architecture for CRM + ERP system integration.
  • Engage with business stakeholders to understand sales, commission, and execution processes, identifying pain points and crafting solutions.
  • Develop functional designs leveraging Oracle CRM, CPQ, and Incentive Compensation modules to address business needs.
  • Configure Oracle CRM/CPQ/Incentive Compensation applications to meet business requirements.
  • Develop and execute test plans to ensure system functionality aligns with business needs and best practices.

Requirements:

  • Bachelor's degree in IT, Business Administration, Economics, or a related field.
  • Minimum of 6 years in Oracle CRM/CPQ/Incentive Compensation design, configuration, and development.
  • At least two full lifecycle Oracle Sales Cloud (OSC) implementations.
  • Strong understanding of CRM concepts such as Account Management, Lead Management, Campaign Management, Opportunity Management, CPQ, Incentive Compensation, and Order Management.
  • Familiarity with job roles, data security, and access privileges.
  • Experience in enterprise application integration and data migration strategies.


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