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Insurance Customer Service Representative

1 month ago

Chisago City, Minnesota, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.

Key Responsibilities:
  • Assist customers with their insurance needs and provide exceptional customer service by answering inquiries and resolving issues.
  • Process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files.
  • Prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, and promote and cross-sell insurance products and services.
  • Handle policy renewals and cancellations, assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times.
  • Stay updated on insurance industry trends and regulations, attend training sessions and meetings as required, and contribute to a positive and collaborative work environment.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in Microsoft Office and insurance industry software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.