Insurance Customer Service Representative
2 days ago
State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.
Key Responsibilities:- Assist customers with their insurance needs and provide exceptional customer service by answering inquiries and resolving issues.
- Process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files.
- Prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, and promote and cross-sell insurance products and services.
- Handle policy renewals and cancellations, assist with claims processing and follow-up, and maintain a professional and friendly demeanor at all times.
- Stay updated on insurance industry trends and regulations, attend training sessions and meetings as required, and contribute to a positive and collaborative work environment.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency in Microsoft Office and insurance industry software.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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