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Morning Culinary Specialist

2 months ago

Akron, Ohio, United States Homewood Akron Full time

Position Overview:

  • Compensation: $17.00 per hour
  • Employment Type: Part-Time

The Morning Culinary Specialist plays a vital role in delivering exceptional service to guests within the complimentary breakfast area of the hotel. This individual is expected to be knowledgeable about the brand standards, guest expectations, and the distinctive features of the hotel and surrounding area.

Key Qualifications:

  • Demonstrated ability to execute tasks with precision, speed, and attention to detail.
  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays.
  • Must meet the legal age requirements for serving alcoholic beverages and successfully complete responsible serving training as mandated.
  • Ability to obtain and present a Food Handlers card as required by local regulations.
  • Quick decision-making skills to evaluate and choose among various options.
  • Capability to manage stressful situations with professionalism and composure.
  • Understanding of hospitality products and guest services.
  • Exhibits a positive demeanor and eagerness to assist others, including a willingness to learn new skills and support team members.
  • Basic knowledge of food and beverage preparation, service standards, and guest relations.
  • Proficient in crafting high-quality beverages, including specialty coffee, tea, and cocktails.
  • Ability to perform basic mathematical operations and comprehend written instructions.
  • Effective communication skills to interact with both internal and external customers.

Primary Responsibilities:

  • Engage with guests and colleagues in a friendly, attentive, and service-oriented manner.
  • Maintain consistent attendance in accordance with company standards and scheduling needs.
  • Uphold high standards of personal grooming and appearance, including wearing the designated uniform.
  • Adhere to company policies and procedures to promote safe and efficient hotel operations.
  • Provide guests with all food and beverage needs in a warm and professional manner, identifying services that could enhance their experience.
  • Welcome and seat guests promptly at appropriate tables.
  • Ensure cleanliness and presentation of menus.
  • Clear, clean, and reset tables and dining areas as per requests or management directives.
  • Keep food and service areas well-stocked, organized, and tidy, completing all side work each shift.
  • Accommodate special requests from guests or suggest suitable alternatives.
  • Communicate with all departments regarding VIP guests and any special needs.
  • Assist in all aspects of food and beverage service, including dishwashing and restocking necessary items.
  • Answer phone calls in accordance with company standards.
  • Possess comprehensive knowledge of room service procedures.
  • Stay informed about menu items and current specials across all departments.
  • Handle cashiering duties, including closing checks and completing end-of-shift paperwork.
  • Execute opening and closing procedures and side work duties as assigned.
  • Provide information about the hotel, brand standards, and local attractions.
  • Perform additional duties or attend meetings as requested by management.

Company Overview:

Homewood Suites by Hilton Akron/Fairlawn is part of a leading global hotel management company, known for its commitment to exceptional guest service and operational excellence. Our portfolio includes a diverse range of hotels, from luxury accommodations to lifestyle properties, all dedicated to creating memorable experiences for our guests.

Benefits:

Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package, which includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and Accidental Death & Dismemberment Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.