Eligibility Specialist
4 days ago
The Case Manager/Eligibility Specialist will serve as a liaison between the Agency and the population it serves. This role requires working in the community to provide knowledge of agency and community resources. The successful candidate will have the ability to work with minimal supervision, possess excellent organizational and communication skills, and be able to travel to various locations within the county.
Key Responsibilities:
- Coordinate and promote all Greater East Texas Community Action Programs in the designated area and determine eligibility for energy-related and self-sufficiency programs.
- Refer potential applicants to Weatherization and other related programs.
- Provide information to clients on energy conservation, budgeting, nutrition, and related issues.
- Complete reports based on program requirements.
- Assess and assist clients with energy assistance.
- Coordinate with county resources to maximize existing services to assist clients.
- Applications are downloaded into a database on a weekly basis.
- Provide case management and referrals and conduct follow-up on referrals.
- Conduct intensive Community Service Block Grant Case Management to achieve transition out of poverty.
Work Environment:
The Case Manager/Eligibility Specialist performs work inside and outside in a variety of settings to include: office, client home, and community environments with other GETCAP employees and clients. The setting requires verbal and face-to-face contact with the community, clients, and other staff members. The Eligibility Specialist performs most work during weekday hours.
Physical Requirements:
- Occasional bending, stooping, or lifting up to 50 lbs. is required.
- Ability to climb stairs.
- Ability to travel between 5 buildings or more and visit various residences/family homes in assigned areas of the county.
- Regular repetitive motion with hands, computer keyboarding, phone, filing.
- Regular sitting, working at computer keyboard and desk, standing to file miscellaneous documents in a filing cabinet.
Mental/Reasoning Requirements:
- Requires intermediate reading and writing skills.
- Ability to complete forms accurately.
- Ability to follow written and verbal instructions.
- Ability to prioritize multiple projects.
- Ability to effectively manage time.
- Listening and getting unbiased information.
- Giving clear information.
- Ability to utilize agency resources, technology, and library to appropriately answer questions.
- Identifying and solving problems.
- Making decisions, weighing risks.
- Thinking clearly and analytically.
- Ability to work independently and in a team environment.
- Ability to assure program and system congruence.
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