Current jobs related to Hospitality Manager - Kutztown, Pennsylvania - Folino Estate

  • Hospitality Manager

    4 weeks ago


    Kutztown, Pennsylvania, United States Folino Estate Full time

    Wine Country Innkeeper OpportunityVintner's Inn by Folino Estate Winery, located in a picturesque region, is seeking a skilled Innkeeper to provide exceptional guest experiences.Key Responsibilities:Ensure all guests receive professional and personalized service.Coordinate and manage all aspects of the inn, including housekeeping, maintenance, and event...

  • Hospitality Manager

    2 weeks ago


    Kutztown, Pennsylvania, United States Folino Estate Full time

    We are seeking a highly skilled Hospitality Manager to join our team at Vintner\u0027s Inn by Folino Estate Winery. As an Innkeeper, you will be responsible for ensuring that all guests have a memorable experience.This is a fantastic opportunity to work in an up and coming inn, focused on guest relations, overall experience, hospitality, and wine.The...

  • Hospitality Manager

    2 weeks ago


    Kutztown, Pennsylvania, United States Folino Estate Full time

    We are seeking a highly motivated and dynamic individual to join our team as an Innkeeper at Vintner's Inn by Folino Estate Winery in Kutztown, Pennsylvania.The successful candidate will be responsible for ensuring that all guests have a memorable experience, coordinating housekeeping duties, and maintaining the inn's facilities.As an Innkeeper, you will be...

  • Hotel Manager

    2 weeks ago


    Kutztown, Pennsylvania, United States Folino Estate Full time

    Job OverviewThe Innkeeper will be responsible for ensuring a memorable experience for guests at Vintner's Inn by Folino Estate Winery. This includes coordinating housekeeping duties, maintenance, and event bookings, as well as setting up the continental breakfast.This is a fantastic opportunity to work in an up-and-coming inn focused on guest relations,...


  • Kutztown, Pennsylvania, United States Aramark Full time

    Job SummaryThe Food Retail and Brand Location Supervisor is responsible for the supervision, training, and management of the food service operation. This role oversees the setup, breakdown, and sanitation of workstations, ensuring that food items are stored in a safe, organized, and hazard-free environment. The supervisor also maintains accurate inventory...


  • Kutztown, Pennsylvania, United States Aramark Full time

    Job OverviewThe Food Service Operations Manager is responsible for the supervision, training, and management of the food service operation at Kutztown University. This role ensures that appropriate quantities of food are prepared and served to students, faculty, and staff.Key ResponsibilitiesOversee setup, breakdown, and sanitation of workstationsSupervise...


  • Kutztown, Pennsylvania, United States Aramark Full time

    Job OverviewThe Food Retail and Brand Location Supervisor is a key role in ensuring the success of our food service operations. This position is responsible for supervising, training, and managing a team of food service workers to deliver exceptional customer experiences.Key ResponsibilitiesOversee the setup, breakdown, and sanitation of workstations to...

  • Housekeeper

    4 weeks ago


    Kutztown, Pennsylvania, United States Folino Estate Winery Full time

    Folino Estate Winery Housekeeper Job DescriptionWe are seeking a highly skilled and detail-oriented housekeeper to join our team at Folino Estate Winery. As a housekeeper, you will be responsible for maintaining the cleanliness and organization of our private estate, ensuring a safe and healthy environment for our staff and guests.Key...

  • Dishwasher

    1 month ago


    Kutztown, Pennsylvania, United States Folino Estate Winery Full time

    Join Our Team at Folino Estate Winery!We are seeking a highly motivated and organized individual to join our culinary team as a Dishwasher. As a key member of our kitchen staff, you will play a vital role in ensuring the cleanliness and efficiency of our dining areas.Responsibilities:Ensure the availability of clean dishes by bussing tables, washing dishes,...


  • Kutztown, Pennsylvania, United States Tower Health Full time

    {"title": "Family Medicine Physician Opportunity at Tower Health", "subtitle": "Join our team of dedicated healthcare professionals at Tower Health", "content": "Tower Health is seeking a Family Medicine Physician to join our team at Reading Hospital in West Reading, Pennsylvania. As a Family Medicine Physician, you will provide high-quality,...


  • Kutztown, United States Folino Estate Winery Full time

    The Venue Sales Associate will be 100% responsible for achieving sales goals for all special events with a focus on weddings, and private and corporate events. The Venue Sales Associate will ensure client satisfaction through prompt, professional, and hospitable communication, event package details, and tours of Folino Estate Winery to drive sales....

  • Dishwasher

    5 months ago


    Kutztown, United States Folino Estate Winery Full time

    We are hiring at Folino Estate!Are you looking to start a career in a kitchen with a fast-growing brand? We are looking for a dedicated, organized dishwasher who enjoys working as part of a team in a fast-paced culinary environment. The Dishwasher’s duties include removing soiled plates and flatware from tables, washing them thoroughly, and resetting...

  • Sales Associate

    1 week ago


    Kutztown, United States Folino Estate Winery Full time

    Are you a motivated individual that has a passion for networking and sales? We are currently hiring for a Sales Associate! Come join a fun team with an amazing culture while working in a beautiful environment! Folino Estate is a winery rooted in Italian heritage and a tradition of excellence. Folino Estate is a place where people gather to share in life's...

  • Sales Associate

    2 weeks ago


    Kutztown, United States Folino Estate Winery Full time

    Are you a motivated individual that has a passion for networking and sales? We are currently hiring for a Sales Associate!Come join a fun team with an amazing culture while working in a beautiful environment! Folino Estate is a winery rooted in Italian heritage and a tradition of excellence. Folino Estate is a place where people gather to share in life's...

  • Bartender

    5 months ago


    Kutztown, United States Folino Estate Winery Full time

    Do you love building relationships and creating exceptional guest experiences? We are hiring Bartenders to provide friendly, responsive service to create an exceptional experience for all our guests. Each bartender's primary objective is to show our guests such an excellent experience, they will want to return. Responsibilities: Promote, work, and act in a...

  • Nurse Supervisor

    1 day ago


    Kutztown, United States Encompass Health Full time

    Day & Night Shifts Available Compensation Range $48.00 - $54.00 / hour $5,000.00 Sign on BonusCompetitive pay based upon years of experience and applicable certifications, with competitive shift differential!Leading with Heart: Your Journey Starts HereSeeking a career that's both personally enriching and professionally rewarding, close to home? Encompass...

Hospitality Manager

2 months ago


Kutztown, Pennsylvania, United States Folino Estate Full time
Job Description

Job Summary:

The Lounge/Hospitality Manager is responsible for the daily operation and management of the Lounge, including the responsibility for supervising and training team members, phenomenal guest relations and customer service, and reporting to the General Manager, as well as assist in banquet operations as needed.

Key Responsibilities:

General Operations:

  • Ensure the Lounge is opened and closed in accordance with established operating procedures.
  • Oversee the completion of all opening and closing duties of each department in a timely manner.
  • Assist with Bottle Shop management in the event of the Bottle Shop Manager's absence.
  • Assist with banquet function management as needed.
  • Collaborate with the Kitchen Manager to provide a seamless experience for all guests.
  • Work closely with the Bottle Shop manager and Winery Concierge to create a positive experience for all guests visiting with or without reservations.
  • Manage all aspects of front of house personnel team: Tasting Hosts, Food & Drink Runners, Bartenders & Hostesses.

Administrative Tasks:

  • Order Lounge inventory, including Hard Liquor, Wine, napkins, cleaning supplies, dishware, takeout supplies, etc.
  • Maintain Lounge inventory.
  • Supervise, schedule, and train team members.
  • Approve/deny requests for days off.
  • Balance all daily and nightly cash drawers and POS.
  • Mediate any FOH and BOH issues.
  • Attend team member meetings as necessary and assigned.

Team Development:

  • Hold pre-shift meetings with the Bottle Shop Manager and FOH staff.
  • Address and handle employee issues in an appropriate manner.
  • Train team members to have superb customer service.
  • Ensure team member training programs are implemented and measured regularly.
  • Conduct regular team member meetings to build rapport and ensure colleagues are well informed.
  • Provide team members with work schedules for two weeks in advance.
  • Clearly project the visions of the department and measure progress.
  • Conduct quarterly reviews of team members' performance and provide counsel as needed.
  • Assist with recruitment efforts, receive and review employment applications, and conduct new employee orientation following all correct procedures.
  • Conduct interviews carefully outlining the functions of the position for which a potential team member is being interviewed for.
  • Assess additional training needs and provide ongoing training opportunities.
  • Train team members on all information pertaining to Folino Estate Winery, our wines, and how to create a memorable experience that builds brand loyalty among guests.
  • Train team members on suggestive selling techniques to increase wine sales and gain repeat customers.
  • Train team members in promoting membership to our wine club.

Customer Service:

  • Provide and excel at superior customer service to guests and excellent leadership to employees, focusing on the guest experience at Folino Estate.
  • Cleanliness and maintenance are performed daily in each department.
  • Orchestrate and control customer seating at peak business times.
  • Handle guest complaints according to provided guidelines or by offering suggestions and solutions, following through with the proper channels to resolve future issues.
  • Ensure guests leave with an overwhelmingly positive experience.
  • Enforce and monitor all health and safety procedures and sanitation standards in public areas.
  • Assist team members when busy (expedite or run food, pour water, buss tables, polish silverware, seat guests, etc.).

Requirements:

  • Minimum 2 to 5 years as a manager in a full-service (table service with full bar and preferably wine service) restaurant.
  • Must possess strong leadership skills.
  • Must excel at customer service.
  • Solid track record of success in previous assignments demonstrating upward career tracking.
  • Strong communication skills.
  • Must be dependable, reliable, and motivated.
  • Computer knowledge a must.
  • RAMP or TIP certification.

Benefits:

  • Competitive compensation package.
  • Medical insurance options.
  • Paid holiday and vacation.
  • Company dining program.
  • Clear path for growth and career advancement.