Director of Automotive Operations

6 days ago


Woburn, Massachusetts, United States Lawless Chrysler Dodge Jeep Ram Full time
Automotive Service Director Position Overview

We're looking for a skilled and results-driven leader to join our team as an Automotive Service Director. In this role, you'll have the opportunity to drive business growth, improve customer satisfaction, and develop high-performing teams.

About Our Company

We're a leading provider of automotive services, operating multiple locations across the region. Our team is dedicated to delivering exceptional customer experiences and driving business success through innovative solutions and best practices.

Job Description:
  • Lead and manage the service departments at all three locations, ensuring efficiency and effectiveness across all teams.
  • Develop and implement best practices for workflow management, team performance, and customer service.
  • Collaborate closely with other departments (sales, parts, etc.) to optimize service operations and create a seamless customer experience.
Responsibilities:
  • Drive process improvements that enhance customer satisfaction, operational efficiency, and overall profitability.
  • Monitor key performance indicators (KPIs) to assess the effectiveness of processes and identify areas for improvement.
  • Build and maintain strong relationships with customers to ensure continued loyalty and trust.
Requirements:
  • Proven experience as an Automotive Service Manager, Director, or similar leadership role within the automotive industry.
  • Strong knowledge of automotive service operations, processes, and best practices.
  • Excellent leadership, communication, and interpersonal skills.
Benefits:
  • Estimated annual salary: $140,000.
  • Opportunity for growth and career advancement.
  • Dynamic and supportive team environment.
  • Be part of a fast-growing company with room for personal and professional growth.


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