Customer Service Representative

2 weeks ago


Cape Coral, Florida, United States Planet 13 Full time
Customer Service Specialist

Planet 13 is seeking a highly skilled Customer Service Specialist to join our team in Cape Coral. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, education, and solutions to our patients.

Key Responsibilities:
  • Provide excellent customer service, addressing patient inquiries and concerns in a timely and professional manner.
  • Verify patient ID and cannabis card status to ensure compliance with state regulations.
  • Offer product recommendations based on patient needs and physician recommendations.
  • Access and utilize the state's Medical Marijuana Use Registry (MMUR) to dispense products to patients.
  • Process transactions and maintain accurate records.
Requirements:
  • High school diploma or equivalent.
  • Minimum 2 years of customer service experience, preferably in specialty retail, hospitality, or health and wellness.
  • 21 years or older.
  • Acceptable driving record.
  • Ability to pass drug testing and Level 2 Florida State background check.
Benefits:
  • Competitive pay and monthly incentives.
  • 401k Retirement Plan.
  • Wellness Benefit Plan.
  • Sick Time.
  • Early access to wages.
  • Employee discount.
  • Life Insurance.
  • Critical Illness Insurance.
  • Cancer Insurance.

Planet 13 is committed to providing a safe and inclusive work environment. We offer comprehensive training to ensure our team members are equipped to provide exceptional customer service and support our patients' needs.



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