Customer Experience Expert

3 days ago


Michigan City, Indiana, United States Tapestry Full time
Job Description
The Customer Experience Expert at Coach will be responsible for delivering exceptional customer service and driving sales growth through effective upselling and cross-selling techniques. This role requires a deep understanding of our products, as well as a passion for building strong relationships with customers.

Main Responsibilities:
• Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
• Drive sales growth through effective upselling and cross-selling techniques, ensuring that customers are aware of all relevant products and promotions.
• Maintain a thorough knowledge of our products, including features, benefits, and pricing, to effectively communicate value to customers.
• Work closely with colleagues to ensure seamless execution of visual merchandising and store operations, maintaining a clean and well-organized store environment.
• Meet or exceed individual sales targets, contributing to store-level goals and objectives.
• Stay up-to-date on fashion trends, competitor activity, and market developments to inform product recommendations and drive business results.

Requirements:
• 1-3 years of previous sales experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as needed.
• High school diploma or equivalent required; college degree preferred.

Compensation:
$48,000 - $58,000 per year, based on experience and performance.

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