Customer Experience Expert
3 days ago
The Customer Experience Expert at Coach will be responsible for delivering exceptional customer service and driving sales growth through effective upselling and cross-selling techniques. This role requires a deep understanding of our products, as well as a passion for building strong relationships with customers.
Main Responsibilities:
• Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
• Drive sales growth through effective upselling and cross-selling techniques, ensuring that customers are aware of all relevant products and promotions.
• Maintain a thorough knowledge of our products, including features, benefits, and pricing, to effectively communicate value to customers.
• Work closely with colleagues to ensure seamless execution of visual merchandising and store operations, maintaining a clean and well-organized store environment.
• Meet or exceed individual sales targets, contributing to store-level goals and objectives.
• Stay up-to-date on fashion trends, competitor activity, and market developments to inform product recommendations and drive business results.
Requirements:
• 1-3 years of previous sales experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as needed.
• High school diploma or equivalent required; college degree preferred.
Compensation:
$48,000 - $58,000 per year, based on experience and performance.
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