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Nursing Unit Coordinator
2 months ago
Unit Secretary Role
The Unit Secretary plays a crucial role in facilitating communication within the nursing unit. Key responsibilities include acting as a receptionist, managing patient documentation, and accurately transcribing and relaying physician directives while ensuring the nursing station remains organized. Additional tasks may be assigned as needed.
PRIMARY DUTIES
Administrative Responsibilities
• Welcomes staff, physicians, visitors, and patients of all ages, providing assistance as required.
• Responds to phone calls and intercoms promptly and courteously, delivering messages accurately.
• Timely transcription of physician orders, ensuring adherence to established policies and procedures.
• Confirms that all chart forms are correctly labeled with patient details before filing them.
• Maintains an adequate supply of unused forms in various sections of the chart.
• Files reports in the appropriate charts promptly, ensuring vital signs and other information are recorded accurately.
• Orders necessary supplies based on unit requirements, following established procedures.
• Upholds cleanliness and organization at the nursing station.
• Facilitates equipment maintenance by notifying the maintenance team of required repairs according to protocols.
• Understands and applies current procedures for charging patient supplies and services, ensuring completion of necessary forms and their delivery to relevant departments.
• Guarantees the accuracy, completeness, and timeliness of charge capture, in line with hospital and departmental policies.
Customer Service Excellence
• Maintains the highest standards of customer service through courtesy, empathy, and effective communication.
• Promotes the Mission and Vision of PAM Health within the workplace and community.
• Respects patient dignity and confidentiality by adhering to all relevant policies and procedures.
REQUIRED QUALIFICATIONS
Education and Training: High school diploma or equivalent preferred. Certification as a Unit Secretary is a plus.
Experience: No prior experience required. Previous experience in a healthcare setting is preferred. Familiarity with office equipment is desirable.
Skills and Competencies:
• Strong verbal communication skills to effectively convey ideas and information to pediatric, adolescent, adult, and geriatric patients, visitors, and staff.
• Proficient in reading and writing English, including basic medical terminology and abbreviations.
• Cognitive skills for making sound judgments, memory retention, and problem-solving. Adaptability to changing conditions and job details.
• Clerical skills for accurate documentation in medical records. Clear handwriting to ensure retrievable information.
• Organizational skills to complete tasks efficiently and on time.
• Ability to build rapport and trust with individuals.
• Proficient computer skills, including MS Office, Excel, and Intranet.
ABOUT PAM HEALTH
PAM HEALTH is dedicated to providing specialized healthcare services through a network of long-term acute care hospitals, rehabilitation facilities, wound clinics, and outpatient therapy locations. Our commitment to high-quality patient care and exceptional customer service is supported by a team of highly trained professionals, making us a trusted provider of post-acute services in the communities we serve. Our mission is to deliver compassionate, expert care and to support recovery through education and research.
At PAM Health, you will work in a collaborative environment with opportunities for professional development through our Education Advancement Program, alongside competitive compensation and generous benefits.
PAM Health is an equal opportunity employer and does not tolerate discrimination or harassment based on race, color, religion, national origin, age, gender, disability, sexual orientation, gender identity, or any other characteristic protected by law.
