Senior Quality Assurance Manager

22 hours ago


Spartanburg, South Carolina, United States Keurig Dr Pepper Inc. Full time
Job Title: Senior Quality Assurance Manager

We are seeking an experienced Senior Quality Assurance Manager to join our team at Keurig Dr Pepper Inc.

About the Role
  • The Senior Quality Assurance Manager will play a key role in ensuring the highest quality of our products and services.
  • This includes leading quality initiatives, collaborating with cross-functional teams, and driving process improvements.
Key Responsibilities:
  1. Develop and implement quality strategies to meet business objectives.
  2. Lead failure and root cause analysis on production line systems.
  3. Collaborate with Product, Engineering, and OEM teams to identify and correct issues.
  4. Ensure timely and accurate implementation of corrective and preventative actions.
  5. Lead all aspects of site quality preparation and manage quality checks on operational lines.
  6. Develop and implement quality and food safety plans for sites.
  7. Create action plans for out-of-spec products, including process ingredients and equipment.
  8. Lead validation of new flavors, ensuring compliance with R&D specifications.
  9. Design and develop data-driven Quality Control Plans for testing and evaluation.
  10. Develop methods for sampling, testing, analysis, and reporting of data.
  11. Develop site quality leading indicators and processes to monitor and improve plant quality and culture.
  12. Create data collection, analysis, and reporting methods, and effective KPIs/metrics to drive continuous improvement.
  13. Provide technical leadership by participating in and leading Process Capability Studies and FMEAs.
  14. Manage quality of water, glycol, alginate, CIP/COP equipment, and processes.
  15. Work closely with Data Analytics, Triage, Test Engineering, Design Engineering, and Customer Care teams to assess customer complaints.
  16. Lead quality interface with 3PL to coordinate inventory holds, rework, and assessment of non-conformances.
  17. Support packaging category team to ensure product packaging testing meets required standards.
  18. Coordinate and execute corrective action and preventive action (8D) processes.
  19. Evaluate current hardware and software test methods, propose, and implement additional testing for current product platforms.
  20. Present and review data/reports related to specific issues to peers and executives.
  21. Establish standard procedure formats and maintain a library of QC protocol documents.
  22. Foster working relationships among partners to promote quality, robustness, and reliability.


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