IT Systems Optimization Specialist

3 weeks ago


Annapolis, Maryland, United States Blackwood Associates Inc Full time
Job Description:

The Business Systems Administrator will be responsible for ensuring the optimal performance and support of Blackwood Associates Inc.'s core internal systems, including Salesforce, AccountingSeed, ADP, and Avalara. Key responsibilities include Salesforce administration, day-to-day management, system understanding, and collaboration with external consultants.

Key Responsibilities:
  • Salesforce Administration:
    • Oversee the User Action Request (Error/Fix) Global Action queue, handling user queries on reports, dashboards, and access.
    • Address ad hoc requests from senior leadership, including troubleshooting issues with triggers, orders, etc.
  • System Understanding:
    • Develop a deep understanding of Blackwood's organizational roles, hierarchies, and custom objects within Salesforce.
    • Familiarize with existing dashboards and their business logic to effectively conduct quality assurance (QA/QC).
  • Collaboration with External Consultants:
    • Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
    • Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment before proceeding.
    • Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
    • Document all enhancements, changes, and releases in formal Release Notes.
  • Annual System Updates:
    • Update systems to support annual planning and performance activities, including:
      • Sales quotas and commission plans
      • Annual sales goals (RSM/OEM)
      • Account updates and personnel changes
      • Dashboard updates to support reporting needs for Quarterly Business Reviews (QBR)
  • Administration of Other Business Systems:
    • Oversee and manage additional business systems, including:
      • Accounting Seed
      • ADP
      • Avalara
      • SAP Concur
    Basic Qualifications:
    • US Citizenship and willingness to undergo a background check
    • Bachelor's degree or equivalent experience
    • Strong ethical integrity and a positive attitude
    • Ability and desire to learn new commercial off-the-shelf (COTS) technologies
    • Excellent presentation and written communication skills
    • Strong time management skills
    • Motivation, enthusiasm, and a sense of fun in a fast-paced environment
    Additional Qualifications:
    • Salesforce certification(s)
    • Experience with SAP Concur or similar T&E SaaS tools, ERP/Accounting SaaS systems, ADP, or other HRIS SaaS tools


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