Customer Experience Representative
3 weeks ago
Role Overview
">We are seeking a highly skilled Spa Sales Associate to join our team at Hand & Stone. As a key member of our retail and wellness team, you will be responsible for delivering exceptional customer experiences and promoting our spa services.
">Key Responsibilities
">Your primary responsibilities will include:
">- ">
- Providing exceptional customer service to members/guests.">
- Welcome and greet members/guests upon arrival.">
- Answer phones, book appointments, sell memberships, gift cards, and upgrades.">
- Promote health/wellness benefits of massage therapy.">
Requirements
">To succeed in this role, you will need:
">- ">
- Excellent personal appearance and good verbal and written communication skills.">
- A positive, energetic attitude and the ability to multitask with ease.">
- Knowledge of Microsoft Office applications, Zenoti (will train), and basic accounting principles.">
Benefits and Compensation
">We offer a competitive salary, flexible schedules, and a range of benefits, including virtual healthcare, employee discounts, and an employee rewards program/employee referral bonus.
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