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Host/Hostess - Denny's Restaurant

2 months ago

Glendora, California, United States Denco Family Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Denny's restaurant in Glendora, CA. As a Host/Hostess, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming atmosphere, and maintaining a clean and organized dining area.

Key Responsibilities
  • Greets guests promptly and welcomes them to the restaurant
  • Seats guests at clean and dry tables, utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestsively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers To Go orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny's Brand Standards and internal policies and procedures
  • Provides courteous service and is cordial to all team members and guests
Benefits
  • We offer 401k, Medical, Dental & Vision Insurance full-time employees
  • Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants
  • Employee Referral Bonus - refer a friend and get paid
  • Advancement - On-the-job skills training to prepare employees for upward mobility opportunities
Requirements
  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others