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Client Experience and Revenue Optimization Specialist

2 weeks ago


Norfolk, Virginia, United States Child & Family Services of Eastern Virginia Inc Full time
About the Role

This is an exceptional opportunity to join a dynamic team of healthcare professionals dedicated to providing quality care and services to our community. As a Client Experience and Revenue Optimization Specialist, you will play a critical role in ensuring that our patients receive timely and accurate billing, while also fostering a smooth and trauma-informed client experience.

Your responsibilities will include supervising billing, front desk, and client registration team members, providing training, support, and professional development to foster a skilled and motivated team. You will also develop and communicate job descriptions, performance expectations, and workflow processes that support accuracy and efficiency in revenue cycle operations.

A Bachelor's degree in Business, Healthcare Administration, or a related field, along with a minimum of 5 years of experience in revenue cycle management within a healthcare setting, preferably in behavioral or mental health services, is required for this position. Certification in revenue cycle management, healthcare administration, or a related area is highly desirable.