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Volunteer Program Manager

2 months ago

Chester, Pennsylvania, United States Cityteam Full time
Job Summary

Cityteam is seeking a highly organized and customer-focused Volunteer Program Manager to oversee the volunteer program and ensure a positive experience for our volunteers. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with staff, volunteers, and clients.

Key Responsibilities
  • Collaborate with Program Managers to create volunteer opportunities for individuals and groups.
  • Work with the Corporate Volunteer Program Supervisor to accommodate volunteer needs.
  • Manage the Volunteer Hub, capture volunteer data, and submit reports as requested.
  • Develop and maintain positive working relationships with staff, volunteers, and clients.
  • Interview, schedule, train, and supervise volunteers.
  • Oversee the confidential volunteer background check process, including paperwork, processing, tracking, and communication.
  • Ensure accurate tracking of volunteer hours by having volunteers sign in and out using the Volunteer Kiosks.
  • Represent Cityteam and promote volunteer opportunities at churches, companies, and other community organizations.
  • Advocate for Cityteam with those in your circles of influence.
  • Participate in staff meetings, trainings, and other team building activities.
  • Assist team as needed.
Requirements
  • High school diploma or equivalency.
  • Computer literate.
  • Proficiency with Microsoft Office Suite, especially Excel and Outlook.
  • Proficient and comfortable speaking to large groups of people.
  • Professional written and spoken communication skills.
  • Previous customer service experience.
Preferred Qualifications
  • Familiarity with Cityteam, addiction, and homelessness.
  • Familiarity with Salesforce, Volunteer Hub, or other volunteer management software.
  • 1-2 years of administrative experience.
  • Experience facilitating meetings, groups, or other functions.
  • Leadership experience.
Work Environment

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position will occasionally interact with staff and volunteers in our ministry areas, including the Mission, Chapel, Pantry, Dining Hall, Kitchen, Mother and Baby Program, Adult Clothing, Shelter, and Recovery Programs.