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Plumbing Service Manager

2 months ago


Franklin Park, United States Precision Today Full time
About the Role

We are seeking a highly skilled and experienced Plumbing Operations Manager to join our team at Precision Today. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our plumbing service department.

Key Responsibilities
  • Manage and supervise a team of plumbing technicians to ensure efficient and effective service delivery.
  • Evaluate workload and schedule service work to optimize technician utilization.
  • Hire, train, and develop a team of technicians on technical and sales knowledge.
  • Provide exceptional customer service and communicate effectively with customers, office staff, sales department, and field personnel.
  • Monitor and report on team performance, identifying areas for improvement and implementing strategies to enhance productivity and efficiency.
  • Document all calls and jobs to company standards.
  • Stay up-to-date on current technologies and new products in the field.
Requirements
  • 5+ years of residential plumbing experience, with management experience preferred.
  • Strong organizational leadership skills to lead and grow a team of technicians.
  • Strong technical background in diagnostic skills on all residential and light commercial equipment.
  • Ability to train proper technical diagnostic techniques on all equipment from basic to high-efficiency inverter systems.
  • Great attitude, high energy, and excellent communication skills.
  • Strong computer skills (word, excel, adobe, etc.).
  • Valid driver's license and ability to pass background test and drug screen.
  • Ability to handle heavy equipment and work outdoors.