Dispatch Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO of Bear/New Castle/Upper Darby. As a key member of our operations team, you will play a critical role in ensuring the efficient scheduling of our restoration teams and providing top-notch service to our clients.
Key Responsibilities- Coordinate and dispatch restoration teams to client sites, working closely with the management team.
- Update and maintain scheduling software to ensure the right teams are assigned to the right projects.
- Assist project managers as needed to support smooth project execution.
- Monitor after-hours calls to address urgent issues and ensure timely responses.
- Maintain and manage the schedule at all times, ensuring accuracy and efficiency.
- Handle incoming calls, including inquiries, follow-ups, and client communications.
- Perform accurate and detailed data entry to support scheduling and client management.
- Collaborate with various departments to ensure seamless service delivery.
- Maintain strong relationships with clients by providing regular updates on project progress and addressing any concerns promptly.
- Demonstrate quick thinking and problem-solving skills when unexpected issues arise during the scheduling or dispatch process.
- High school diploma/GED (preferred).
- Minimum of 2 years of experience in customer service or office-related roles.
- Prior dispatch experience is a plus.
- Strong multitasking abilities and keen attention to detail.
- Adaptability in a dynamic environment where priorities can shift quickly.
- Excellent communication skills, both written and verbal, for interacting with clients, team members, and management.
- Effective time management skills to handle multiple tasks efficiently.
- Familiarity with the local area is preferred.
- Proficiency in relevant computer applications.
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.
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Dispatch Coordinator
5 days ago
Bear, Delaware, United States SERVPRO of BearNew CastleUpper Darby Full timeAbout the RoleWe are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO of Bear/New Castle/Upper Darby. As a key member of our operations team, you will play a critical role in ensuring the efficient scheduling and dispatch of our restoration teams to client sites.Key ResponsibilitiesCoordinate and dispatch...