Dispatch Coordinator

We are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO of Bear/New Castle/Upper Darby. As a key member of our operations team, you will play a critical role in ensuring the efficient scheduling of our restoration teams and providing top-notch service to our clients.

• Coordinate and dispatch restoration teams to client sites, working closely with the management team.
• Update and maintain scheduling software to ensure the right teams are assigned to the right projects.
• Assist project managers as needed to support smooth project execution.
• Monitor after-hours calls to address urgent issues and ensure timely responses.
• Maintain and manage the schedule at all times, ensuring accuracy and efficiency.
• Handle incoming calls, including inquiries, follow-ups, and client communications.
• Perform accurate and detailed data entry to support scheduling and client management.
• Collaborate with various departments to ensure seamless service delivery.
• Maintain strong relationships with clients by providing regular updates on project progress and addressing any concerns promptly.
• Demonstrate quick thinking and problem-solving skills when unexpected issues arise during the scheduling or dispatch process.

• High school diploma/GED (preferred).
• Minimum of 2 years of experience in customer service or office-related roles.
• Prior dispatch experience is a plus.
• Strong multitasking abilities and keen attention to detail.
• Adaptability in a dynamic environment where priorities can shift quickly.
• Excellent communication skills, both written and verbal, for interacting with clients, team members, and management.
• Effective time management skills to handle multiple tasks efficiently.
• Familiarity with the local area is preferred.
• Proficiency in relevant computer applications.

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.