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Customer Service Representative

2 months ago


Pleasantville, New Jersey, United States First Harvest Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Harvest Credit Union. As a key member of our staff, you will be responsible for providing exceptional service to our members, handling cash transactions, and promoting our credit union's products and services.

Key Responsibilities
  • Member Service: Provide prompt and courteous service to members, answering questions and resolving issues related to their accounts and credit union products.
  • Cash Handling: Handle cash transactions, including deposits, withdrawals, transfers, and other financial services.
  • Product Promotion: Cross-sell credit union products and services to members, meeting team goals and objectives.
  • Security and Compliance: Ensure that all security measures are in place and being followed, notifying supervisors of any security violations.
  • Professional Development: Participate in available credit union self-development education programs and required compliance courses.
Requirements
  • Experience: Prior experience handling cash and customer service.
  • Skills: Excellent communication and interpersonal skills, basic mathematical aptitude, and proficiency with Microsoft Office Suite and Outlook.
  • Education: High school diploma or equivalent required.
  • Language: Bilingual a plus.
Physical Requirements

The physical demands of the position require being able to stand for up to eight (8) hours per day, lift items weighing an estimated 5-10lbs or more, and perform repetitive hand movements on a keyboard.

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled.