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Virtual Care Liaison

4 weeks ago

Ephrata, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary:
The Virtual Care Liaison position at Penn Medicine Lancaster General Health requires a highly organized and empathetic individual to navigate the complexities of our virtual care system. As a key member of our team, you will facilitate seamless communication between patients, healthcare providers, and other stakeholders to ensure optimal patient outcomes. If you possess excellent communication skills and a passion for delivering exceptional patient experiences, we invite you to apply.

Responsibilities:
- Facilitate collaboration between healthcare providers and patients to ensure timely and effective care
- Communicate clearly with patients, family members, and healthcare teams to promote satisfaction and quality care
- Identify and connect patients with necessary community resources for continued care
- Provide patients with detailed financial information and direct them to accessible resources

Requirements and Qualifications:
- High school diploma or equivalent required; associate's degree or higher preferred
- 3+ years of experience in clerical, customer service, or administrative support roles
- Proficiency in basic computer skills, keyboarding, and office equipment
- Previous registration experience, point-of-service collection, insurance validation, and compliance guidelines knowledge an asset
- 1 year of experience in revenue cycle management within a hospital or medical setting

Compensation and Benefits:
Penn Medicine Lancaster General Health offers a competitive salary range: $60,000 - $85,000 per annum, plus a comprehensive benefits package, including 100% tuition assistance, paid time off, and more.