Insurance Representative
3 weeks ago
Insurance Representative
About the RoleWe are seeking an experienced Insurance Representative to join our team at West Texas Agency El Paso. This role will involve providing exceptional customer service to clients and policyholders, generating insurance quotations, and offering coverage advice.
Responsibilities- Remain up-to-date on new marketing initiatives to accurately address insurance-related questions using all available tools.
- Demonstrate accuracy in processing client policy modifications based on the data given.
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries.
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders.
- Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to ensure the issue is resolved.
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents.
- Excellent active listening, interpersonal, and communication skills.
- High school diploma or GED equivalent needed.
- Prior customer service experience is required for this position.
- Knowledge of insurance products and policy schedules is preferred.
$45,000 - $60,000 per year, depending on experience.
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